Return & Refund

At Luchila Fashion, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

You may request a return within 10 days of receiving your order.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition

• The product must have all original tags and packaging

• The item must not be marked as “Non-Returnable”

Non-Returnable Items

The following items cannot be returned:

• Sale or discounted items

• Customized or made-to-order products

• Innerwear, accessories, or hygiene-related items (if applicable)

Refund 

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–7 business days

• The amount will be credited to your original payment method

Exchange Policy

We offer exchanges for:

• Wrong item received

• Damaged product

• Size issues (subject to availability)

Please contact us within 48 hours of delivery in such cases.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Shipping fees are non-refundable.

How to Initiate a Return or Exchange

Email us at: luchilafashion@gmail.com
Include:

• Order number

• Reason for return/exchange

• Clear images of the product (if damaged/defective)

Contact Us

For any questions, reach us at:
📧 luchilafashion@gmail.com
🌐 www.luchilafashion.com