Shipping & Delivery Policy

At Luchila Fashion, we are committed to making your shopping experience simple, reliable, and convenient. We carefully process and pack every order so that your purchase reaches you safely and within the estimated delivery timeline.

Please read the following Shipping & Delivery Policy to understand how your order is processed, shipped, tracked, and delivered.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin processing your order.

• Orders are generally processed within 1–3 business days.

• Orders are processed from Monday to Saturday, excluding public holidays.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During festivals, sales, promotional campaigns, or periods of unusually high order volume, processing may take slightly longer.

• Once your order has been dispatched, you will receive a shipping confirmation with the available tracking information.

We make every effort to process your order as quickly as possible while ensuring that your product is properly checked and packed before dispatch.

2. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your payment.

• Certain orders may qualify for free shipping based on the order value or promotional offers.

• Shipping charges may vary depending on the delivery location, order value, shipping method, or promotional campaign.

• Any applicable shipping charges will be shown to you before the order is confirmed.

Shipping charges are generally non-refundable unless the return, cancellation, or delivery issue is attributable to Luchila Fashion.

3. Estimated Delivery Time

After dispatch, the estimated delivery time is generally:

These are estimated delivery timelines and not guaranteed delivery dates.

Actual delivery time may vary depending on your location, courier service, weather conditions, public holidays, transportation conditions, or other circumstances beyond our reasonable control.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout, where available.

Depending on the order and courier service, you may receive:

• Shipping confirmation;

• Tracking number;

• SMS notification;

• WhatsApp notification; and/or

• Email notification.

You can use the tracking number provided to monitor the status of your shipment through the relevant courier partner.

Please allow some time after dispatch for the tracking information to become active in the courier system.

5. Delivery Address

Please carefully check your delivery details before placing your order.

Make sure that the following information is accurate:

• Full name;

• Complete delivery address;

• City and State;

• PIN code;

• Active mobile number; and

• Any other information required for successful delivery.

Luchila Fashion cannot be held responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible. We will try to assist you, but address changes may not be possible once the order has been processed or dispatched.

6. Delivery Attempts

Our courier partners generally make multiple attempts to deliver your order.

Delivery may be unsuccessful if:

• The customer is unavailable;

• The delivery address is incorrect or incomplete;

• The provided phone number is unreachable;

• The customer refuses to accept the package;

• The PIN code or address is not serviceable; or

• The courier partner is unable to complete delivery for operational reasons.

If the package is returned to us because delivery could not be completed due to customer-provided information or customer unavailability, additional shipping charges may apply if re-delivery is requested.

7. Delayed Delivery

Although we make every reasonable effort to deliver orders within the estimated timeline, unexpected delays can occasionally occur.

Possible reasons include:

• Severe weather conditions;

• Public holidays;

• Festivals or peak shopping periods;

• Natural disasters;

• Government restrictions;

• Transportation disruptions;

• Courier partner delays;

• High order volumes;

• Remote-location delivery limitations; or

• Other circumstances beyond our reasonable control.

If your order is delayed, please contact our customer support team with your order number. We will help you check the latest available shipment status.

8. Damaged Package at the Time of Delivery

If your package appears visibly damaged, torn, opened, wet, or tampered with at the time of delivery, please take photographs or record a video before opening the package.

Where possible, we recommend recording a continuous unboxing video showing:

1. The package as received;

2. The shipping label;

3. The condition of the package;

4. The opening of the package; and

5. The product inside.

If you believe the product has been damaged during transit, please contact us within 48 hours of delivery.

Please provide:

• Order number;

• Photographs of the outer package;

• Photographs of the product;

• Unboxing video, where available; and

• A brief description of the issue.

Our team will review the information and provide an appropriate resolution.

9. Wrong Product or Missing Item

If you receive an incorrect product or find that an item is missing from your order, please notify us within 48 hours of delivery.

Please provide:

• Your order number;

• Photographs of the package;

• Photographs of the product received;

• Details of the missing or incorrect item; and

• Unboxing video, where available.

After verification, Luchila Fashion will provide an appropriate resolution, which may include replacement, exchange, refund, or another suitable solution depending on the circumstances.

10. Unboxing Video

We strongly recommend recording an unboxing video for every order.

The video should ideally start before opening the package and clearly show the package, shipping label, opening process, and product received.

An unboxing video can help us verify:

• Transit damage;

• Missing items;

• Incorrect products;

• Packaging issues; and

• Other delivery-related concerns.

If an issue occurs, please retain the original packaging and all product tags until the matter has been resolved.

11. Failed or Returned Deliveries

If a shipment is returned to Luchila Fashion because of circumstances attributable to the customer, such as:

• Incorrect or incomplete address;

• Incorrect PIN code;

• Customer unavailable;

• Customer refusing delivery;

• Invalid contact details; or

• Repeated unsuccessful delivery attempts,

the order may be treated as a returned shipment.

If the customer requests re-delivery, additional shipping charges may apply.

Any refund, where applicable, will be processed according to our Return & Refund Policy.

12. Shipping & Return Policy

Shipping and returns are governed by separate policies.

For information regarding:

• Return eligibility;

• Exchange;

• Refunds;

• Damaged or defective products;

• Return shipping; and

• Cancellation,

please refer to our Return & Refund Policy.

13. Shipping Within India

Luchila Fashion currently provides shipping services within India.

Delivery availability may depend on whether the customer's PIN code is serviceable by our courier partners.

If a particular location is not serviceable, we will communicate the same to the customer where possible.

14. International Shipping

At present, Luchila Fashion primarily processes orders for delivery within India.

If international shipping is introduced or expanded in the future, the applicable shipping charges, delivery timelines, customs duties, taxes, and other international shipping conditions will be communicated separately.

This policy may be updated accordingly.

15. Delivery During Festivals & Sale Periods

During major festivals, special campaigns, sale events, or other high-demand periods, order volumes may increase significantly.

As a result:

• Order processing may take longer than usual;

• Courier transit times may increase; and

• Delivery dates may vary depending on the destination.

We appreciate your patience during such periods and recommend placing time-sensitive orders in advance.

16. Customer Responsibility

Customers are requested to:

• Provide accurate delivery information;

• Keep their phone number active and reachable;

• Monitor shipment tracking information;

• Be available to receive the package where possible;

• Inspect the package upon delivery; and

• Contact us promptly if there is any delivery-related issue.

Keeping the original packaging and product tags until you are satisfied with your order is also recommended.

17. Changes to Shipping Information

If you need to change your delivery address after placing an order, contact us immediately.

We will make reasonable efforts to accommodate the request, but an address change may not be possible once the order has been packed, processed, or handed over to the courier partner.

Any additional cost resulting from an approved address change or re-routing may be payable by the customer, where applicable.

18. Delivery Confirmation

An order will generally be considered delivered when the courier partner records the shipment as successfully delivered to the provided delivery address.

If you have not received an order despite the tracking status showing “Delivered”, please contact us as soon as possible with your order number.

We will coordinate with the relevant courier partner to investigate the delivery status.

19. Contact Us

If you have any questions or concerns regarding your order, shipping, or delivery, please contact our customer support team.

Luchila Fashion

Email: luchilafashion@gmail.com
Website: www.luchilafashion.com
Phone: +91 9998410124
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

When contacting us, please keep your order number available so that we can assist you more efficiently.

20. Our Commitment

At Luchila Fashion, we understand that receiving your order safely and on time is an important part of your shopping experience.

We work with our logistics and courier partners to ensure that every order is processed, packed, dispatched, and delivered with care.

While delivery timelines may sometimes be affected by circumstances outside our control, our customer support team remains available to help you with genuine shipping and delivery concerns.

Thank you for choosing Luchila Fashion.